A: About the measurement, when you choose custom size, you need to measure your exact body size (according to the following picture) instead of the costume size. Our tailors will make the costume fit for you.
Once you make an order, it will take 15-20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.
We accept all major credit cards through secure Paypal system.
Custom & Tax:
CosplayFU MY (www.cosplay.my) has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Shipping & Handling:
CosplayFU MY offer free worldwide shipping. Please make sure your shipping address is correct. We often use China Post or Hong Kong Post. Most likely you will get the products within 20-30 business days.
You also can choose other shipping methods to have a fast shipping. But extra fee is needed.
We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.
Please feel free to contact us by submitting a ticket in our Support Center.
I need 2 pair of mini mouse ears by saturday morning. since shipping will be too late, can I pick them up somewhere?
Cosplay Malaysia support2013-07-11
Hello julie our tailors need about 4-6 business days to make this costume for you ,so we are afraid it cannot reach you by saturday.
Hello, I need this urgently by Thursday. I stays in Malaysia. Wondering will you be able to make it if i order now
Cosplay Malaysia support2011-10-24
Hello Keng, thanks for supporting us. Normally it takes 3-5 business days for us to prepare this item, excluding shipping time. So we are afraid it cannot reach you by Thursday, even using the fastest shipping UPS.
Will these Minnie ears fit an adult?
Cosplay Malaysia support2011-09-17
Hello,erin gibbons,thanks for supporting us.It's fit for an adult.
The above minnie mouse headband can be used for two year kid?
Cosplay Malaysia support2011-09-13
Hello Sooryamalar, this headband is suitable for kids. :)
Hi, I would love to purchase minnie mouse headbands, however i wanted to know how many come per unit
Cosplay Malaysia support2011-05-18
Hello Denise. Thanks for supporting. It is US$5.00 per unit.
Hi, I\'m interested to purchse the Minnie Mouse Ear Headband. As I need it urgently, please advise how soon will it arrive my Singapore address if I place order now?
Cosplay Malaysia support2011-04-24
Hello Jen Ng. This headband can be shipped within 3-5 business days after payment is confirmed. And it will take 4-6 days for the product to reach you if you chose UPS or Fedex as the shipping method.