A: About the measurement, when you choose custom size, you need to measure your exact body size (according to the following picture) instead of the costume size. Our tailors will make the costume fit for you.
Once you make an order, it will take 15-20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.
We accept all major credit cards through secure Paypal system.
Paypal accepts Visa, MasterCard, or American Express credit cards and debit cards.
Custom & Tax:
CosplayFU MY (www.cosplay.my) has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Shipping & Handling:
CosplayFU MY offer free shipping to Malaysia. Please make sure your shipping address is correct. We often use China Post or Hong Kong Post. Most likely you will get the products within 20-30 business days.
You also can choose other shipping methods to have a fast shipping. But extra fee is needed.
We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.
Please feel free to contact us by submitting a ticket in our Support Center.
Hello, I was wondering if the White Aperture Tank Top can be changed to a T-shirt shape instead
Cosplay Malaysia support2013-08-02
Hello John, the actual costume is just same as the photo shown; if you'd like to change the design of the tank top, please submit ticket (with product link & request) to our Support Center and let my teammates help you directly. ^_^
Hey there, before I wanna order this I'd need this before 18th July as my girlfriend and I are going to a convention and she wants this. So seeing as how its a month and a half away, do you think if I did order with a different postage that it'd arrive in time?
Cosplay Malaysia support2013-06-04
Hello Dave, this costume need 15-17 days to make without the custom size by free shipping (20-30 days shipping time). If you want it make to order, it need 20 days. And if you want it can reach before 18th July, maybe you need choose another shipping way. n_n
I would need this costume by June if I ordered this month will it be in by time (custom made as well)
Cosplay Malaysia support2013-03-16
Hello Stephanie, if you order custom size (3 weeks processing time) & use free shipping (20-30 days shipping time), it will reach you 6-7 weeks after you paid the order, so you can order it anytime before mid-April. n_n
*Please remember to mark down the date (you need it) in the order form when you order it. :)
if i were to purchase this without getting it custom tailored, how long would you estimate it to take?
Cosplay Malaysia support2012-10-17
gavin,the processing time of this costume is 50-60days,and free shipping by Hongkong Post will take 20~30days。but If
you want to get it faster，you can pay for a faster shipping.
Is the jumpsuit legs and sleeves rolled up? Can the be unrolled for long sleeve and long pant to ankles? Thank you
Cosplay Malaysia support2012-09-26
Selina Jones, the actual costume is just same as the photo shown; if you'd like to change the design, please submit ticket (with product link & request) to our Support Center and let our tailor check if they can make for you. n_n
I bought this costume and never got the shirt with it I sent emails to contact the company asking for help and never got it it's been over a week ago and I never got a email from this company. thanks guys ur loyal to your customers. I even call them and they just sent another email again to a list and still nothing. Never buying from this company again.
Cosplay Malaysia support2012-07-29
Hello J, please submit ticket (with order number & situation mentioned) to our Support Center and let my teammates help you directly. n_n
*We care customer feedbacks a lot, and will never ignore customer emails.
Hello! I would love to have one of those for a cosplay event with friends soon, but I was wondering if it\'s possible to customize one for men? I have a portal gun that BEGS to be matched with this jumpsuit! :D
Cosplay Malaysia support2012-06-25
Hello Cubecake, this costume is custom made. You can choose 'Custom Size' from the 'Size' drop down option then enter the correct measurements in inches or centimeters.
Custom size costume doesn’t cost extra, but the processing time will be about 20 days. n_n
Hello! I was wondering a few things about this costume. First of all, can it be made with long sleeves so I could tie them around my waist when the top part is unzipped? Also, would it be possible to get it made in a plus-size for an additional fee? Thanks so much!
Cosplay Malaysia support2012-05-05
Hello Meaghan, yes, you can change the sleeves length, just put the length (in cm) in the remark box (in order form), and our tailors will change the length for you after we received your order & payment. :)
If the standard size costume doesn't fit you, you can choose custom size and fill up the size box, our tailors can tailor made the costume size as you required; no extra cost will be needed for custom size orders, but the processing time will be longer; it takes us about 20 days to make it for you (excluding shipping time). n_n